CONTENT HUB

YOUR SAY REVIEWS

“great customer intimacy and passion to provide quality services & build relationships”

“Professional and friendly service. Expertise on hand when requested (although we need to be better at asking for this more frequently). “

“Professional and friendly service. Expertise on hand when requested (although we need to be better at asking for this more frequently). “

“Quality of staff I engage with and their professionalism and honesty.”

“R&D Claim: the additional cash will allow us to continue to invest into the business. The results were above expectation”

“The additional cash will allow us to continue investing in the growth of the business moving forward. Results faired well against expectations. We weren’t internally aware of the change to our claim, from SME to RDEC following the acquisition, however the detail was explained thoroughly. “

“Don’t feel I’ve had the best advice – not personalised enough.”

“All worked as expected under the current circumstances.”

“Easy to talk to and you cut through the jargon. Clear reporting and representation of accounts to the Board. I would still like a little more input into the accounts.”

“I’ve not heard from you….other than via email”

“Maybe an unfair comment given first audit and remote auditing but it would be better from my point of view to have a list of all information needed in advance rather than having numerous requests during the audit. With my reduced hours during the pandemic and furlough arrangements it is sometimes difficult to respond as quickly as I would like.”

“It was good to have the same audit manager as we had in the previous year. The remote audit went pretty well, uploading all of our evidence to the portal worked well. We just needed a bit more time to manage this additional workload at our end.”

“First of all, our partner Andy Jones was incredibly supportive and dealt with all queries promptly and efficiently, even when things got a little stressful towards the end. There were times when it felt a bit disconnected, largely due to the fact that the audit was done remotely. When the team finished the field work there were a few weeks with no contact and then it all got a bit stressful towards the end. Overall, great though and I have recommended you to another school during the year, who did appoint you. Just one thing..it is apparent that the academies team are extremely overstretched at that time of the year and as a client it is obvious.”

“Excellent feedback and service, however due to remote audit because of COVID, submission of electronic staff contract files was extremely time consuming, saying that some aspects of the remote audit were very successful and I think should be maintained. Maybe in future a combination of remote and on site audit.”

“As a whole I have been very impressed with Cooper Parry and the individuals I have had dealings with throughout the year so far. Everyone has been so patient and approachable. The audit was a challenge due to it being the first audit and having to do things differently because of COVID and in a slightly different way to what I have been used to. However that being said, now I have a year under my belt, I know what to provide in readiness for the following year and hopefully, can have it ready in good time for next years audit. I am however used to dealing with one individual as my main point of contact throughout the year and so far this year I have dealt with a different person for each of the returns. This being said, it all comes down to change when working with a different company. I did have a general query about anything through the year I’m not sure who I should make contact with.”

“Always supportive. Experienced and reliable team”