CONTENT HUB

YOUR SAY REVIEWS

“Peter Sterling is always available and responds promptly to any calls / emails. Re other matters I have had less to do with CP personally than in other years so difficult to comment.”

“Very quick responses to any questions which is always appreciated. Excellent follow up too. Should CP should be more active in assisting with finding the right type of funding for businesses that are growing or require increased borrowing ability. – is this an area that CP want to be involved in or not?”

“Relationship with team is good, and some key people involved in the relationship have been excellent. I would pick out Lewis, Robin and Louise from the team in particular as being knowledgeable of our business and providing good support. A specific example of good service was Robin jumping on a call at short notice alongside Browne Jacobson to help discuss an issue for us quickly, this was massively appreciated. Also during the year Louise provided some excellent support (last minute, which was our fault and not hers) for filing Form 42’s and EMI’s. However, I thought that a remote audit wasn’t great as I don’t like the process of audit via email as I think its more disruptive to the business than through conversation. Perhaps if remote is necessary scheduled Teams calls would be more productive for both sides ? I was also a little frustrated by the tax computation and being chased to make payments on account, when I believed that there was no tax to pay. The tax comps had missed a £2.25m deduction, which if I had not spotted myself could have meant an expensive tax liability. I am not sure if this would have been spotted later , or the full review process had been undertaken and would have just been omitted.”

“You did what you were supposed to, but did it pretty well.”

“Our relationship partner is always on hand to help and responds very promptly to any enquiry, some of the other departments take a little longer to come back and it can be two or three weeks before you receive any feedback during that time you dont hear anything so dont know if they are acting on the enquiry, forgotten about it, finding out from HMRC etc. I realise we are all busy but a very brief email estimating timescales or the process being undertaken would be helpful.”

“Good feedback from our FD and FC. They were please with CP’s practical, common sense approach.”

“The audit went well but as it was the first time there was a learning curve for both sides, I guess as it was a tight timetable and Covid issues then there wasn’t a lot of time for a lot of preparation but I’m sure we will be able to make it easier on both sides next time. The team lead by Abbie on site were very friendly and respectful of us still having to do our day job, the audit went very fast and most things were asked for very quickly which always helps.”

“Really happy with the amount of time you gave on the audits and helping us out with the MTS Holdings accounts. All matters were dealt with promptly where resource allowed.”

“I found the audit process went really well again this summer and appreciated the discussions we had about furlough and funding. Unfortunately I find communication with the tax department to be very slow.”

“It has been an extremely difficult time for everyone but CP have still performed to a high standard.”

“Competent audit team which used an appropriate approach to audit testing. Communication maintained on a timely basis with the client.”

“Generally very good and reliable.”

“Always been there at the end of a phone when needed.”

“The audit services provided by CP remain of a high standard, with a good level of support given by Ranjit and his team, that ensures the charity’s reporting requirements are satisfactorily and reliably completed on time.”

“The audit process was smooth, the remote ‘on site’ processes worked well. Audit timetable was met. Improvements – inflo system could allow more than one response to a query, currently have to revert to e-mail/phone.”

“Responsive to our needs, offering sound advice on many areas of financial processes and compliance. Audit has been excellent, especially this year with the new online version. Knowledgeable team with a wide range of skill sets. Values and Behaviours very much mirror those of our organisation, which is important to us.”