CONTENT HUB

YOUR SAY REVIEWS

“Smooth audit, good support with HMRC and AAR also”

“Excellent customer service, helpful information when I have queries”

“You answer all of my questions, are very supportive and always have a smile! The service has remained consistently good since working remotely with you as well which is so very reassuring.”

“Our Audit was excellent, comprehensive and on time. Any queries were dealt with professionally and efficiently, especially in these changing times.”

“Very responsive, challenging where need to be, clear advice, excellent Board presentations both written and verbal.”

“Good communication, approachable staff who made the process as simple as it could be”

“Good audit briefing. Very approachable staff. Deadlines met. A short on site visit would give more context.”

“The pre-audit session was very helpful. The opportunity to upload information, reconciliation etc in advance of the audit deadline helped reduce the dreaded audit stress. The use of Inflo for the audit was good and its red/amber/green system provided a helpful quick visual insight. The various staff through the audit process were very polite, helpful and despite being remote, made & took telephone calls which saved the need for copious (explanatory, etc.) emails.”

“Client focused approach. Ensuring the client’s needs are met, whilst protecting the client with a rigorous audit.”

“Good, efficient service provided.”

“Ben is amazing and if he had have been part of the audit field work team like the previous year then I would have scored you 5. However, as Ben is now leading the team and not completing field work we were surprised at the lack of understanding the field team had of education and education finance. Our team spent hours/days responding to requests from the field team that were more of a request for clarity as they didn’t understand education rather than auditing of the finance records and processes. We met with Ben and Chloe to address our concerns and Chloe tried to support further. Unfortunately the team spent a vast amount of time trying to explain the MAC reconciliations, processes, education and our spreadsheets. Only to find the spreadsheets reconciled but the field team were looking at the incorrect element, or trying to combine FA together for 2 schools to make things balance. The first team were stronger than the first and the 2 lads had a better understanding, the 2nd week was hopeless until Chloe and Ben stepped in.”

“Sometimes when contacting, I have to follow up requests with a chasing email”

“Its difficult to recall much in the way of outstanding service this last year unfortunately. Working with Joseph Owens was probably the highlight, otherwise, and most likely due to delays both ends the process dragged.”

“Don’t feel I am getting as good a service from the Audit – there have been lots of staff changes and not a fan of the remote audit and can hopefully get back to face to face post Covid. Other departments aren’t always the fastest to follow things up.”

“Last year would have been 5 stars – we are delighted with your service and love working with you but wouldn’t give the full five stars for this year owing to the issues the Emmaus team had with some of the CP lower level staff during the audit process which created extra work for our team. We have already fed this back to you. You have already listened and said you will take it on board for next time.”

“Knowledgeable Partner. pleasant fieldwork teams. fair management letter points. sometimes lost emails, especially if technical, non-routine. sometimes need to chase.”