CONTENT HUB

YOUR SAY REVIEWS

“Good, efficient service provided.”

“Ben is amazing and if he had have been part of the audit field work team like the previous year then I would have scored you 5. However, as Ben is now leading the team and not completing field work we were surprised at the lack of understanding the field team had of education and education finance. Our team spent hours/days responding to requests from the field team that were more of a request for clarity as they didn’t understand education rather than auditing of the finance records and processes. We met with Ben and Chloe to address our concerns and Chloe tried to support further. Unfortunately the team spent a vast amount of time trying to explain the MAC reconciliations, processes, education and our spreadsheets. Only to find the spreadsheets reconciled but the field team were looking at the incorrect element, or trying to combine FA together for 2 schools to make things balance. The first team were stronger than the first and the 2 lads had a better understanding, the 2nd week was hopeless until Chloe and Ben stepped in.”

“Sometimes when contacting, I have to follow up requests with a chasing email”

“Its difficult to recall much in the way of outstanding service this last year unfortunately. Working with Joseph Owens was probably the highlight, otherwise, and most likely due to delays both ends the process dragged.”

“Don’t feel I am getting as good a service from the Audit – there have been lots of staff changes and not a fan of the remote audit and can hopefully get back to face to face post Covid. Other departments aren’t always the fastest to follow things up.”

“Last year would have been 5 stars – we are delighted with your service and love working with you but wouldn’t give the full five stars for this year owing to the issues the Emmaus team had with some of the CP lower level staff during the audit process which created extra work for our team. We have already fed this back to you. You have already listened and said you will take it on board for next time.”

“Knowledgeable Partner. pleasant fieldwork teams. fair management letter points. sometimes lost emails, especially if technical, non-routine. sometimes need to chase.”

“Easy to work with and always with professional approach when issues arise”

“You have done everything we have asked of you. I haven’t rated you 5 star as you haven’t done anything we haven’t asked you to do! I’m not sure what this ‘anything’ would be, however I believe as our auditors you are well placed to ‘add more value’ in addition to our annual accounts.”

“Professional Staff who understand the sector and its demands, the audit team worked well with us and appreciated that we strived to get information to them as soon as possible. Team was well led by Ben Rance. Team communicated with us very well with meetings scheduled in most days of the audit. Thanks to Simon, Ben and Hayley Norman.”

“Audit have been thorough. Sarah has dealt well with Audit Committee feedback some of which has not been that constructive. “

“First year and really pleased with the level of service and support we have received so far.”

“Audit went pretty well”

“Competent and timely, responsive. Better advance planning to improve communications. “

“Waiting for HMRC but it all looks positive. We got a good professional submission with a light touch interaction with CP and in what I think was a cost effective way. The additional cash will allow us to continue to invest in product development.”

“The results were in line with expectation – team understood technicalities well and first draft of report well put together. The additional cash has enabled us to reinvest into product development.”