CONTENT HUB

YOUR SAY REVIEWS

“Comprehensive service offering backed up by strong individual talent.”

“We just seem to be submitting the same data two or three times. I appreciate that staff from various offices have been working a few days each on areas but information seems as though it is not getting to central point for collation. We couldn’t get the internal submission app to work initially and this may of prevented these issues. Instead we used an excel tracker as in previous years.”

“Stunning senior Audit team support, but below this level we have not found the quality to be as good”

“Though the work is efficiently done communication is not as good as it should be. Often emails are not responded to and require reminders which we find very frustrating. CP should introduce a service level requirement that correspondence is at least acknowledged within 48 hrs max and should aim for 24hrs.”

“The audit manager was off sick during the audit and there was no communication for a couple of week. Then this has caused the delay of the audit and consequently the board meeting had to change a couple of times. However, the board meeting still took place before the deadline of ESFA submission deadline.”

“I never give 5 stars as there is always room for improvement. The 4th star has been omitted as I am still waiting for my year end journals in order that I can close the financial system for the old financial year 20/21 (we are now into month 6 of 21/22). I liked Inflo and the interaction on teams with your junior members who were really keen and friendly. We were appreciative of Andy visiting in person to present our accounts to the governing body. Responses to our emails are very slow, this could be improved greatly.”

“areas as previously shared including, lateness of information coming back to us / some communication issues / lack of communication and information prior to audit week due to your staffing issues.”

“Ultimately I think the audit was fine, but I know Covid impacted the team and our experience. Illness can always be a problem and so it is worth having some resilience. But the ultimate management tool is communication, and I’m not clear that worked as well as it might. “

“The actual audit itself was good. The issue is to keeping to deadlines. We have not received the final, clean version of the audit (financial statement and management letter) until the day of our governing body meeting. This was similar to the previous year.”

“The level of service has not been so good over the last year. I think this is a combination of staff who know our school leaving and covid”

Would have been 3.5 stars if could. Why that number – Audit, good partner and senior manager support, audit team the usual issues – different team members asking for info that has already been provided, asking the same question a week later when there has been a change in team members. Would be nice to have the same team throughout the audit as opposed to chopping and changing all the time and not knowing who is coming and when. Tax – no problems except with the billing system!!

“Generally helpful and proactive approach from the team. Improve by drawing bigger issues to a prompt close.”

“We have generally had a good working experience of CP and found their engagement and professionalism of a high standard. Unfortunately, due to absences caused by Covid infections at CP, a critical deadline has been missed which has had the potential to affect the reputation of our organisation. It is, however, recognised that this is an external pressure outside of the control of CP. “

“Always received support when asked. Last year one of your colleague recommended a provider for Data Protection Internal controls which went really well”

“I value the conversations and the advice received from CP. They have developed a deep understanding of our Trust situation and provide challenge and support appropriately. This year end was disappointing due to delays in receiving final audit documentation (COVID related) which had a knock on effect on the Trust’s financial reporting and gaining approval from the Finance committee and FGB for year end sign off..”

“We are always appreciative of the support/service Cooper Parry provide. Due to Covid we did have a little difficulty with staff absence at CP for our year end accounts but we did get there in the end. We have, over the years, enjoyed face-to-face contact with CP; this has proved invaluable, building relationships for our knowledge and understanding and resolving any issues and process we have needed support with. It would great to get back to a hybrid of virtual and onsite collaboration again. “