CONTENT HUB

YOUR SAY REVIEWS

“First year for us completing a virtual audit and it went really well, with clear instructions and lists of requirements. We were also very impressed with the support that was given to the Company during the pandemic. It was most helpful the COVID task force that was set up, providing our business with regularly updates on government guidance and support, but also our main contact at Cooper Parry ensured we were kept fully in the loop and supported. How can you improve?? More online seminars focusing on current issues please, i.e., BREXIT and the changes to financial reporting”

“I think your service has been excellent this year”

“Met all required deadlines and good to work with at all levels”

“Very helpful, approachable, commercial and easy to deal with. I enjoy working with the team at CP.”

“Very pleased with our first year working with CP”

“Well organised, understanding and pragmatic. Have worked hard to make our lives easier. Kept in regular contact.”

“We are satisfied so far with Cooper Parry. We are working with a number of teams within CP and some we would describe as 4 or 5 out of 5, some 2 or 3, so this is a blended average. The tax and R&D teams have been superb. In general, your people are great, all extremely passionate, positive and knowledgeable in their respective areas. All teams are very responsive. A review of your pricing across all teams is required urgently (in our opinion), some of the hourly rates we have been quoted for ad-hoc work is phenomenal (more than big 4 pricing), and ultimately we have had no choice but to pay it as we needed the work doing quickly, but as part of a longer term partnership we don’t want to feel like that when it comes to requesting additional help or support and we don’t want to start taking work outside of CP as our intention is to have one partner who understands our business in depth. Our 2 audits so far have been painful, the first one more so than the other, which resulted in the audit cost effectively doubling. We can’t get our heads around how we have sailed through previous audits in 2 relatively easy/pain free weeks for the last 10-15 years, but the last 2 audits have dragged out way beyond that.”

“Overall I am very pleased with the service CP have provided, always available to engage in any questions we have, understand the needs of clients.”

“CP have demonstrated their ability to work remotely under the COVID-19 restrictions. It has been hard for us as a client, however steps have been taken to soften the difficulties and have been willing to work with their client.”

“Always get a response and feel we work on a fair basis. Cost and work is very transparent which enable expectation to be reached. – Improvement. I found that the international side was limited, may be a company can be recommended when this type of service is required from a client.”

“Enjoy working with various team at CP who continue to work well and we enjoy a sound client relationship. However, was very disappointed when at VAT ‘expert’ was fielded to deal with RCV and it became quite obvious that I knew more than he did and it turned out the advice he was spouting was patently very wrong! Was more more upsetting was that it became very obvious he hadn’t even bothered to read the briefing document I spent time preparing – rude, unprofessional and potentially very dangerous for us if we had taken his advice. This was one poor thing in many years of a sound relationship – but nearly went elsewhere for the advice.”

“Always very knowledgeable and provide a great service. Rather than other audit companies of a “them vs us” culture, CP collaboratively work with you. “

“Audit and Tax teams have always done what we expected of them in a friendly and professional way and always been helpful wherever possible.”

“The best team of people to work with. On our wave length, don’t complicate things. Very supportive. Keep doing what you are doing!!”

“During the past few months I’ve had need to speak and dal with our teams and responsiveness has been excellent. At times of stress you need to speak with knowledgeable people and you have not let me down “

“Excellent communication during the COVID pandemic, we felt very supported by your organisation.”