CONTENT HUB

YOUR SAY REVIEWS

“CP carry out the audit of our pension scheme accounts on behalf of the trustees. They work directly with the Scheme administrators which minimizes the burden on the trustees, which is very welcome. They also provide routine update of progress which means the trustees are always aware of the status. This is the ideal balance.”

“Excellent caliber of staff at all levels particularly at manager partner level. Extremely helpful and a good understanding of the business as it is and into the future. Every department I’ve worked with has maintained the excellent level of service.”

“Always helpful and accommodating”

“Joined CP because of the history with James (and then Emma joined for an added +1). What I like is that we don’t get surprise bills. We can have a chat, and if a SOW is needed for billing discuss on price at that stage. This makes me defend our use of CP internally when approached by others wanting business. R&D – good feedback from us there, and year end accounts as 1st year was a trial, but we got there. Improve – We always get your invoices late. (happy to pay them, but they disappear and take a couple of months to get to us)”

“R&D Claim: Efficient as always. Emma and her colleagues do a great job, are patient and responsive. The additional cash will allow us to invest back into R&D”

“Lack of engagement and proactive correspondence following change in Audit Partner and Audit Team last year.”

“My experience of CP during the audit process is that the firm is staffed with competent people but that communication, feedback, adherence to deadlines are not strong points. Our statutory accounts were completed approximately 2 months later that planned (despite this being flagged as an issue beforehand). There is a feeling that audit staff are juggling a number of jobs and that progress on a specific audit is therefore undertaken on an erratic basis so the client simply has to wait and respond when CP decides to refocus on that specific job.”

“Audit went well/smoothly. FD seminars are appropriate – content/time. Only negative was on the year end tax – the team misunderstood the deferred tax and we had to go back to them on this point. Excluding this it would be 5* and score of 10!”

“Audit is well planned and completed efficiently although it does drag on a little once the 2 weeks are completed and would be better if we could close this quicker along with the close meeting. The team like the introduction of Inflow and works better than Teams. It would be helpful if the audit plan could prioritise requirements to help manage the workload from our perspective. It would be great if we could be part of a “retail” forum so that we can share what is going on in the market place but based on previous conversations there does not appear to be sufficiently similar clients.”

“Good quality professional advice and support. Processing and finishing off statutory accounts was a bit of a struggle – could be much more efficient.”

“Very quick to answer and respond to queries, always on hand to help whenever requested. Unsure on improvements at the moment.”

“Overall things went well and Inflo has definitely helped. However, when there are delays for whatever reason (usual with our audit) then it would be good for greater flexibility to bring things in more quickly – we seem to have longer than acceptable delays in availability of staff. Much effort goes in but the delays are significant.”

“Really impressed how Sarah Gower stepped up in the absence of Sam. Overall quality of audit good and field teams very knowledgeable (feedback from RM finance teams). Improvements needed in planning, in particular understanding process flows (notably at Storefeeder).”

“Few instances where certain documents were requested when they had been sent already as part of the checklist, not sure if between the audit team the documents were not shared/communicated. Pretty minor and only thing I can think of but better joined up communication would make life easier.”

“I found the audit team did well – the only delays seemed to be due to sickness and annual leave over the summer but assuming our audit will be well scheduled for Feb-23 wouldn’t expect any challenges with that. The tax/R&D team also seemed to experience problems with sickness and leave so that experience was less bumpy. I would say response times in that department are bumpy.”

“Very intense time at the company and Cooper Parry has been there to support at each turn with a large amount of work completed in a short time. The goal focused approach has been great with the focus on the overall objective.”