CONTENT HUB

YOUR SAY REVIEWS

“Take more ownership when doing work for clients. The services should include an element of review and ownership.”

“We have reduced our use of the personal tax due to tax returns being completed close to the filing deadline. Senior auditor approachable, and timely responses. Would benefit from better coordination between stat. and SAR audit due to a number of duplicate information requests.”

“Very happy with the service.”

“Ali and Lewis really understand the business and are keen to be involved where required without being obtrusive. Relevant questions asked and keen to help with solutions.”

“The whole team is very professional and make the audit / tax preparation process efficient. The people I interact with are always polite and understanding. I appreciated the additional support this year with our first set of consolidated company accounts. It is a pleasure to work with you all.”

“The team understand our business. They are supportive and responsive and I have already recommended them for other work.”

“Service has well improved with the new account manager”

“Good comms. good advice.”

“Generally all very good.”

“Delivered on everything we’ve asked of CP in a professional and friendly way. To improve would be tough so whilst 2023 should be more of the same, we’ll need to lean on you more in 2024 for our next evolution.”

“Complicated year due to a significant acquisition which increased Group reporting requirements throughout the audit. This meant heavy involvement by the senior audit team which was carried out to a high standard. Significant additional audit charges only notified at the end of the audit.”

CP provide a good service at a reasonable overall cost. There are however two areas for improvement that I would highlight, both relating to fees. Firstly, we would expect to be able to pick up the phone for a quick 10 minute conversation without being billed for the time. Recently we agreed to increase our compliance fees at above the rate of inflation so that we would then have the flexibility to ask such questions without charge, but in practice there has been little evidence of change. Secondly, with our R&D claim we work on a % fee structure, which was appropriate in the early years when we were establishing the basis for the claim, but is now an issue for us as our claims have grown (organically, via the growth of our business) yielding significant additional fees for CP with minimal incremental work. We have proposed on a number of occasions to move to a flat fee structure that we feel better reflects the value added by CP, but there has been a flat refusal to consider this. This feels to me like a very short-term view to take as while it maximizes fees in the short term, inevitably it is likely to lead to us looking for better value elsewhere for this work. Notwithstanding the above feedback, I would like to highlight the excellent relationship that we have with the team, who are responsive and work hard on our behalf, particularly Robin Clegg, Matt Hobbs and Charlotte Taylor.

“The service can be a bit disjointed and difficult to access on occasions mainly due to working from home I suspect”

“Worked cooperatively with us during this year’s audit and gave us good feedback on where we could improve our audit prep and information/Q&A delivery”

“Service has been great in the year, if I were to make it a five I would ask that the content of the general comms were more relevant to me, very focused on one or two sectors. As an example I get e-shots from BDO that are great, tailored to manufacturing and linked to Make UK”

“Friendly staff, always helpful and provide explanations, Tricky / complicated audit this year with different staff members so some element of repetition with different team members, hence not 5 stars”