CONTENT HUB

YOUR SAY REVIEWS

“Strong performance from the supervising partner and good top level communications, but I am concerned about some potentially confused communications as we tried to get statutory accounts finalised (the dotting of is, crossing ts sort of phase) – 2 or 3 people seemed to be pursing the same objective at the CP working with a team at Portland which they knew was in crisis.”

“Well: Professional, competent staff who are great to deal with. Always. Services are pricey for a business at the small end of the spectrum like ourselves and just occasionally the turnaround times are a bit slow.”

“Audit process (which is the majority of our interaction) is very efficient and always runs smoothly, so i would award 5 starts on the basis of audit alone, however ad-hoc service responses can be a bit slow in my personal opinion and we received some incorrect tax advice in the last year resulting in me having to pay a c£24k interest liability to HMRC, hence the lower score reflected above.”

“Clear requests for information, and a good portal for communicating. Response times from Cooper Parry could be faster when closing down queries, getting the initial files ready, or producing accounts”

Mistakes on audit packs, delays on final certificates, can be hard to get hold of”

“Timing is crucial, still awaiting for audited account for Dec YE to be issued, audit invoices are raised on your side but not forwarded by the accounts team to us, audit invoices should be issued once the financials are provided, some have been raised with incorrect amounts “

“Final Packs are taking too long, communication”

“You have kept to the agreed timelines and been efficient and through in your work. All staff have been courteous and friendly.”

“You get the job done efficiently and at a fair price. No nonsense just good service.”

“Very professional audit – working around resource challenges at our end. Helen has a very practical approach and has provided useful comments about a proposed approach to changing the governance of the scheme. I could have noted ’10’ below … but was a bit put off by the subtext … ‘Yes, all the way!’. I am sure that is a failing on my part! Best wishes.”

“Very impressed with the knowledge and service provided.”

“Service received is always helpful and excellent and if any improvement is needed it would be in speed of responses on occasions but I do recognise that recruitment and retaining good staff to provide the excellent service is very challenging at the moment.”

“R&D Claim: Everything was as expected. The additional cash will allow us to reinvest in more research & development”

“Pretty happy with all that you provide – not the cheapest but you get the job done.”

“Great relationship, always feel important and very helpful.”

“I find the team I work with very approachable and helpful. If I could mention Charlotte, who has been brilliant, always getting back to me promptly.”