“We found the staff working on our audit were friendly and approachable, as well as being organised and methodical with their questions, and happy to work with us on how best to request the information needed from us (Inflo, email, in person). Having staff on site for part of the audit makes it so much easier to cover the work and in a quicker time than just back and forth emails/ inflo requests (especially for the more complicated explanations) and we do value this. Particular thanks to Jess Small for running the on site team. Communication from the team lead (Jo Loughton) throughout was very good and helped us to know what was going on/ expected and there was a quick turn around for questions too. Andy Jones’s presentations to the Board and A&R committee are always well received by Trustees and give them confidence in the process. A small suggestion on the ‘to improve’ is that for the last 2 years we have had a suggestion for something to include in the audit figures – such as premises calculations shown as a donation in kind – that would have been helpful to have had raised around the audit time in November rather than at sign off in January to enable a bit more time for discussion, or in this case feedback from our institution.”