What do you do?

I’m a Service Charge Manager, ensuring the KPI delivery of service charge certifications and automated reporting to our clients.

I also lead the relationship with the developers of our service charge website, Snapshot.

Every client needs something different, whether it’s just a basic accounts workflow or multiple detailed workflows for all areas of service charge. No one size fits all here!

Why do you do it?

Anybody that says they didn’t fall into Service Charge Accounting is probably lying!
I fell into it in my first accountancy practice job, starting with a few small sets of residential service charge accounts which soon became hundreds! I loved the fact that it was such a niche area of accounting and didn’t know of anybody working within it.

I’ve also worked for a large property company, so have experience of both sides but am now back in practice with Cooper Parry. There is an infectious ambition here and a big commitment to personal development.

What kind of projects have you been involved in?

I’ve worked as an in-house Service Charge Manager for one of our clients, which allowed me to build relationships with management and various teams. In this role I oversaw progress of their main elements of Service Charge (Accounts, Budgets and Variance Reviews) as well as bespoke reporting to management and providing vital input on their own internal service charge projects.

I was involved in a Snapshot project to enable us to provide real time internal and external reporting and am currently working closely with the developers on a revamp project to improve various aspects of Snapshot.

What’s on the top of your bucket list?

This would have been much different many years ago but the main thing on my list for the future is to take my family to Disneyworld. It was incredible in 1998 so I can only imagine what it’s like now!

After I’ve done that, I can update this to something extreme like the world’s highest bungee jump over a tank of piranhas or something!